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They are the most recognized faces in Mumbai. Sparkling in their white avatar and sporting their traditional Nehru caps, the Dabbawalas are a common sight. They deliver tiffins with home-made food to offices every day. Symbolized as epitome of efficiency, they attract management schools all over the world to study their system of logistics and supply chain management. Dr. Pawan G. Agrawal, CEO of the revered Mumbai Dabbawala Association, was greeted with a huge round of applause by the ...